Hi! I'm Jenn, a mixed-methods researcher with 5 years of UX experience in fintech, education, and non-profits. I've supported fast-paced product teams, designed and analyzed surveys, and conducted hundreds of usability tests and interviews.
Streamlined referral program to improve customer understanding and information accessibility, reducing chat and call wait times. Mapped processes, and identified improvement areas.
Analyzed thousands of survey responses for a client to understand the Canadian podcast market, user interests, and demographics. Predicted listener behaviours and platform preferences.
